Telstra outage hits triple-0 calls in Victoria, NSW

Telstra is investigating how a multistate triple-0 outage left affected emergency services scrambling for more than an hour

A technical glitch meant the telco giant was unable to transfer incoming triple-0 callers to police, fire and ambulance teams in the early hours of Friday.

Instead, back-up teams were forced to submit call details manually to emergency services who then returned the calls.

A Triple Zero Victoria spokesman said they were told by Telstra that the outage lasted approximately between 3.30am and 4.40am.

The agency was “advised it was unable to transfer triple-0 calls to response agencies across multiple states, including Victoria”.

“Throughout the disruption, Telstra provided Triple Zero Victoria with the details of callers who were responded to as a matter of urgency,” he said.

A NSW Police spokesperson said the triple-0 command line interface (CLI) function that captures the caller’s number wasn’t accessible between 3.40am and 5am.

However, callers could still get through to the triple-0 operators and police could still respond to jobs.

The spokesman said NSW Police was not aware of any issues stemming from the outage and the situation was now resolved.

Telstra has been contacted for comment.

More to come

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