Meta offers replacements for bricked Meta Quest headsets

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Summary

  • Meta offers replacement for bricked Quest 2, 3, 3S due to current update issues.

  • Most headsets work now. Replacements are available for those who continue to experience problems.

Players still stuck with one Meta quest 2, 3 or 3S damaged by a recent update will be happy to hear that Meta offers replacements for the VR headsets. The offer likely comes as a relief to Meta Quest owners, but it could still be seen as an annoyance by some, especially new buyers.

Supported metaquests are regularly updated, but unfortunately something seems to have gone wrong with one of the latest versions. Meta Quest 2, 3, and 3S owners reported that their Meta Quest headsets were broken and stopped working at all after the update was rolled out. Meta began investigating and initially suggested players simply hardboot their devices, but this solution didn't work for everyone.

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Now Meta is making up for its mistake by offering replacements to users who have not had success with the suggested solutions or updates. Players whose headsets still do not work can visit Meta's support website and request a replacement for Meta Quest 2, Meta Quest 3, and Meta Quest 3S. Users need to have basic information on hand, such as their account details and their device's serial number. According to some reports, not all models appear to be covered by the automated system. Anyone in this situation should try contacting support as they may still be able to provide a replacement.

This problem, which Meta officially acknowledged just days before Christmas, likely prompted the team to look for a solution. Christmas is a big deal for all gaming companies as many gamers receive consoles, games and headsets as gifts. While long-time owners have reported issues removing their headsets from storage following this update, the bigger issue is likely to be experienced by new buyers. Some who were given the Meta Quest as a gift and can't get it to work may simply return the headset, and it could leave a bad impression on those who might otherwise have loved the VR experience.

According to Vice President Mark Rabkin, who leads both the Horizon OS and Meta teams, most headsets are now working and do not need to be replaced. While this is obviously a frustrating situation for everyone, it's good to see that Meta is taking the issue seriously and offering a solution for those who still need it. With any luck, what went wrong with this particular update won't happen again in the future.

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